Warranty Policy

At ZAPARA Saunas (“ZAPARA,” “we,” “us”), we stand behind the quality of our products and services.

This policy applies to all purchases made through our websites (the “Site”).

By purchasing from us, you agree to the warranty terms below.

1. Standard Warranty Coverage

ZAPARA Warranty

• ZAPARA provides a 1-Year Limited Warranty from the date of delivery for:
  • Custom saunas (indoor and outdoor)
  • Sauna doors and windows
  • Products produced, assembled, or installed directly by ZAPARA

This warranty covers manufacturing defects in materials and workmanship under normal residential use.

Manufacturer Warranties

• Many branded products we sell, including sauna heaters, controls, and sauna doors, windows and other accessories, are covered by warranties provided directly by the manufacturer (e.g., Harvia, HOMECRAFT, Saunum, Tesli, or other brands).
• Coverage periods and terms may vary by manufacturer.
• The manufacturer’s warranty governs what is covered and how claims are resolved.
• ZAPARA cannot extend, modify, or override manufacturer warranties.

2. What is Covered

• Defects in materials or workmanship that prevent normal, intended use of the product.
• Electrical or mechanical failures of heaters or controls that are due to manufacturing defects.
• Structural issues in custom saunas, doors, or windows caused by poor workmanship.

3. What is Not Covered

This Warranty does not cover:

• Normal wear and tear (e.g., wood discoloration, minor cracks, fading).
• Damage caused by misuse, abuse, neglect, or improper maintenance.
• Improper installation (if not performed by ZAPARA or authorized installers).
• Unauthorized modifications, alterations, or repairs.
• Cosmetic imperfections that do not affect product function.
• Environmental factors (e.g., mold, humidity damage, weather exposure, fire, flooding, power surges).
• Commercial use, unless the product is specifically sold as commercial-grade.
• Sauna rentals (covered separately under the Sauna Rental Agreement).

4. Customer Responsibilities

• Retain proof of purchase (invoice or order confirmation).
• Follow all installation, usage, and maintenance instructions.
• Report warranty issues promptly (within 10 days of discovering the defect).

5. How to Make a Warranty Claim
1. Contact us at info@zapara.ca with:

• • Order number and proof of purchase
  • Description of the defect
  • Photos or videos showing the issue

2. ZAPARA will review your claim.

1. • If the product is covered under the ZAPARA Warranty, we will arrange repair, replacement, or refund at our discretion.
   • If the product is covered by a manufacturer warranty, we will help facilitate the claim with the manufacturer. The final decision will rest with the manufacturer.

3. You may be required to return the product (or part of it) for inspection. Customers are responsible for shipping the item back, unless otherwise agreed.

6. Warranty Remedies

• For valid claims, ZAPARA (or the manufacturer, if applicable) may:
  • Repair the product
  • Replace the defective part or product
  • Provide a refund or store credit (amount not exceeding the original purchase price)
• The choice of remedy is at ZAPARA’s or the manufacturer’s discretion.
• Replacement or repaired items are covered only for the remainder of the original warranty period.

7. Transit Damage & Shipping Risk

Returned and shipped products are transported at the customer’s risk. Customers acknowledge and accept all risks associated with shipping and transportation, including the possibility of visible or hidden (concealed) damage caused by the carrier.

Customers must inspect all products immediately upon delivery. Any visible or hidden damage must be reported to ZAPARA Saunas within 24 hours of receiving the product. This requirement applies even if the damage is discovered after unpacking. Failure to report any damage—visible or concealed—within 24 hours from the time of receipt will result in loss of eligibility for carrier claims, refunds, or replacements.

Customers are responsible for providing clear photos and videos documenting:

• The product condition upon delivery

• Internal and external packaging

• Product positioning and orientation

• Any visible or concealed damage

All requested documentation must be submitted within 24 hours of our request. Failure to provide sufficient documentation within this timeframe will result in loss of eligibility for any claim or refund.

In the event of transit damage, customers understand and agree that refunds or replacements cannot be issued until the carrier claim has been fully reviewed and resolved. Carrier investigations and claim resolution may take up to 60 days, and in some cases, damage may not qualify for a carrier claim, in which case no refund or replacement will be issued.

ZAPARA Saunas will make reasonable and best efforts to assist, follow up, and expedite the claim process where possible and to support a smooth customer experience; however, final outcomes are subject to the carrier’s decision.

8. Limitations of Liability

• To the fullest extent permitted by law, ZAPARA’s liability is limited to the original purchase price of the product.
• We are not liable for indirect, incidental, or consequential damages, including lost profits, property damage, or personal injury.
• Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum extent permitted by law.

9. Consumer Rights

This Warranty Policy gives you specific legal rights. It is in addition to, and does not replace, any rights you may have under applicable consumer protection laws in Ontario, Canada, or your local jurisdiction.

 

10. Contact Us

For warranty inquiries, please contact:

ZAPARA (c/o NEWTRACK Advertising Corporation)
260 Bayview Drive, Barrie, Ontario, Canada
Phone: +1 (647) 926-7267
Email: info@zapara.ca